### Emails aren't sending from my Journey
If contacts are enrolled but emails aren't arriving, check: 1. **Delivery Window:** Is it currently outside the allowed time window? The run will wait until the window opens. 2. **Message Caps:** Has the contact hit their per-recipient cap, or has the brand hit its daily warm-up limit? 3. **Consent:** Is **Require consent** ON, but the contact hasn't opted in? They will be blocked. 4. **Logs:** Check `/settings` → **Logs** for "Deferred" or "Dropped" events with specific reasons.
### Contacts aren't enrolling
1. **Journey Status:** Is the journey Active? Contacts only enroll automatically if the journey is Active. 2. **Rule Match:** Does the contact actually match the rules? Click **Preview** in the audience editor. 3. **Eligibility:** If **Require consent** is on, the contact must be marked **Opted in** and must not be suppressed or opted out of the Journey topic. 4. **Existing Run:** A contact cannot have two active runs in the same Journey at the same time.
### Social post failed to publish
1. **Token Expired:** Social platforms frequently expire OAuth tokens. Go to the brand's **Accounts** tab and click **Reconnect**. 2. **Media Limits:** Does the image or video meet the platform's aspect ratio and file size limits?
If issues persist, check the system status or review the detailed logs.