The **Inbox** (`/inbox`) consolidates incoming engagement from connected social accounts.
- **Comments** on your Facebook, Instagram, and LinkedIn posts. - **Direct Messages** (where supported by the platform API). - **Mentions** of your brand.
### Workflow
- **Reply:** Respond directly from the NextStep inbox. Your reply will be posted natively to the platform. - **Resolve:** Mark a conversation as resolved to clear it from your active queue. - **Assign:** Assign a conversation to a specific team member to handle.
This unified view ensures that the team can provide timely, coordinated responses without jumping between multiple social network tabs.