### Reporting
The dashboard and individual detail pages provide performance metrics:
- **Campaigns:** Aggregate views of reach, engagement, email opens, and clicks. - **Journeys:** The **Enrollments & Runs** tab shows completion rates and path analysis. - **Posts:** Impressions, likes, and comments pulled from the social platforms.
### Delivery Logs
Go to `/settings` → **Logs** to view raw delivery attempts. This is crucial for troubleshooting why an email wasn't sent.
The logs will show: - Successful deliveries. - Bounces and drops. - **Deferred** events (e.g., hit message cap, hit warm-up cap, outside delivery window). - **Stale** events (message expired before a valid delivery window opened).
### Webhooks
Go to `/settings/webhooks` to configure outbound webhooks. NextStep can ping your external systems when key events occur (e.g., contact created, email clicked, journey completed).